Return Policy
Returns
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.Return Policy:
- Returns will be issued refunds in the form of a digital Gift Card
- We must receive your return within 14 days of your order date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. The 14 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
Contact us for return address: gracerootsboutique@yahoo.com
HOW WILL I RECEIVE MY STORE CREDIT?
Store credit will be issued through a one time use code. For questions regarding store credit email gracerootsboutique@yahoo.com
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable.
- All accessories
- All jewelry
- All sale items
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.